SSM Entertainment Booking & Cancellation Policy
Reservations
Performance dates are confirmed once the date, time, location, performance length, and agreed rate have been confirmed in writing by both parties. No retainer is currently required.
Payment
Payment is due on the day of the performance, unless another arrangement has been agreed upon in advance. Accepted payment methods can be discussed when booking.
Cancellations
If you need to cancel or reschedule, please provide as much notice as possible. Cancellations made within 7 days of the performance may affect future booking availability.
Performer Cancellation
In the unlikely event that Sonya must cancel due to illness, emergency, severe weather, or another circumstance beyond her control, the client will be notified as soon as possible and every reasonable effort will be made to reschedule.
Weather & Outdoor Events
For outdoor performances, the client is responsible for providing a safe, covered performance area and access to electricity when required. Performances may be delayed, relocated, shortened, or canceled if weather conditions create a safety risk for the performer or equipment.
Performance Times & Breaks
Longer performances may include reasonable breaks. Performance schedules and break timing can be coordinated with the venue or event organizer in advance.
Sound & Equipment
Sonya can provide her own professional sound equipment for most performances. If venue-provided sound or a sound technician will be used, those arrangements should be discussed before the event.
Venue Responsibilities
The client is responsible for providing an appropriate performance space and notifying Sonya in advance of any special requirements, restrictions, load-in procedures, sound limitations, or schedule changes.
Additional Time
Requests to extend a performance beyond the originally booked time are subject to availability and may require an additional fee.
Travel
Rates apply within the normal service area. Events requiring significant additional travel may include a travel fee, which will always be discussed before the booking is confirmed.
Song Requests & Customization
Performances can be tailored to the venue, audience, or occasion. Specific song or genre requests should be made in advance whenever possible. Requests are subject to availability and suitability for the performance.
Professional Courtesy
Sonya reserves the right to end a performance if conditions become unsafe, threatening, or inappropriate for the performer or equipment.